The Worcestershire Football Association’s purpose is to establish and maintain appropriate systems and structures to enable the Association to promote, manage and regulate Association Football within its boundaries. These systems and structures will include facilities, football development, and administration in order to increase both the level and quality of participation at all levels of the game.
The Administration section of the Association has responsibility for the traditional aspects of the game such as Membership Services, Discipline, County Cups, Representative Football, and Referees.
It may be of interest to note that the Association has the following annual affiliations / registrations / activity:
• Approximately 329 affiliated Clubs with 774 teams
• Approximately 232 registered referees
• 12 Cup competitions
• 3 representative teams
• 10 affiliated leagues
• 5 affiliated small side competitions
• numerous 1 day / charity competitions
The Football Development section organises the Association’s football development plan for the football community in Worcestershire that includes:
• Coach Education
• Child Protection
• Charter Standard
• Women and Girls’ football
• Mini Soccer
• Disability
• Social Inclusion (includes equity and ethnicity)
• Facility funding.
• Volunteer Development
The Key Aims of the Customer Charter for the Worcestershire Football Association are:
• to provide a professional, accessible and approachable service to the many customers using the services of the Association and also contacting us with queries, views, and complaints.
• to ensure that a high level of service is being offered and that our customers’ views are reflected back in the organisation.
• add value to customer contacts with the Association by promoting the services we offer and communicating our vision.
• develop new ways of communicating with our customers through innovative use of our website and greater use of e-mails.
• to increase overall public interest awareness of Association Football.
• to ensure that we have a customer based service with clear values and objectives.
• to ensure that any complaints or queries received are handled in a fair and appropriate manner.
Equal Opportunity Policy for Representation
The Worcestershire Football Association Limited is committed to a policy of treating all participants in football and the public fairly and consistently.
No one person or group of persons or any competition (actual or potential) shall receive less favourable treatment or consideration on the grounds of race, colour, religion, nationality, ethnic origin, sex, disability or marital status.
The Worcestershire Football Association Limited is committed to equality of opportunity and to the elimination of unlawful discrimination as defined under the terms of the Race Relations Act 1976, the Equal Pay Act 1970, the Sex Discrimination Act 1975 and the Disability Act 1995 as amended from time to time.
The following guidelines provide a framework within which standards will be applied.
1. There should be no discrimination on account of race, colour, religion, disability, nationality, ethnic origin, gender or marital status;
2. The Worcestershire Football Association Limited will accept representatives of groups or organisations on the basis of merit and ability;
3. All members of the Association have a responsibility for the practical application of The Worcestershire Football Association Limited Equal Opportunities Policy;
4. Disciplinary action will be taken against anyone who is found to have committed an act of unlawful discrimination;
Staff Conduct and Response Times
The Worcestershire Football Association is committed to developing an open, responsive and accountable relationship with all those involved with the game at every level. This Charter sets out the standards which customers are entitled to expect when dealing with the Association. Our policies in relation to these customer issues are:
Staff Conduct
The Association’s staff will act in a courteous and responsive manner in all matters relating to customer issues. If an issue cannot be resolved by the staff member they will take responsibility for ensuring that it is brought to the attention of their line manager or other relevant officer of the Association.
Response Times
Written correspondence requiring a response will be acknowledged within seven working days of receipt, and if a full reply cannot be given within that period due to further information being required, a comprehensive response will be made within ten working days.
E-mails and telephone messages requiring a response will be acknowledged within three working days and if further information is required a comprehensive response will be provided within ten working days provided that full contact details are given as part of any message.